SCP Health
Revitalizing Healthcare with Powerful Technology and Medical Training

Over the last two years, as the COVID-19 pandemic drove healthcare sectors across the globe to cope with never-before-seen levels of patient volume, the care delivery approach witnessed a transition from typical, hospital-based settings to a more personal space where physicians can monitor patients 24/7. This shift from the traditional fee-for-service payment structure to value-based care led hospitals and other care facilities to perform appropriate and timely training of their physicians, nurse practitioners (NPs), physician assistants (PAs), and more. However, with its positive outcomes, the pandemic also caused problems in acquiring and delivering medical training, as the increasing patient volumes and the evolving channels to deliver care often hindered healthcare workers from completing their training exercises. At the same time, as the pandemic continues to drive up patient numbers, hospitals are facing newer challenges caused by the burnout of clinical staff and their consequent departure.

So how can a healthcare facility address the mass exodus of their burnt-out staff while ensuring that the ones they retain are effectively trained to meet the evolving patient demands?

Georgia-based SCP Health answers this question with its comprehensive portfolio of clinical practice management spanning the entire continuum of care, including emergency and hospital medicine, critical care, wellness, telemedicine, and ambulatory care. Alternatively, from a training perspective, the company’s solutions are backed by its 25- year legacy in the medical training arena and its emphasis on always aligning its operations with the evolving market trends. In fact, since it entered the medical training space, SCP Health has diversified its training capabilities into more nuanced aspects of medical training via telemedicine and other emerging avenues. “Therefore, SCP Health continually leverages innovative technology to broaden the scope of their training initiatives while using its physician-led nature to always be in lockstep with the latest patient demands and market trends,” says Dr. Randy Pilgrim, enterprise chief medical officer at SCP Health.

Founded in 1994, SCP Health has been a key player in the clinical services arena for over two decades, staffing a wide range of care facilities (emergency departments, critical care units, and more.) with highly-competent physicians, NPs, and PA. Over the years, the company continually learned from every client engagement and its team gained a deeper understanding of how to match clinical talent pools with the ever-evolving hospital and patient care needs. Currently, the company is helping care facilities revolutionize the way their staffs work with emerging tech-driven tools to boost their productivity and overall performance. “Today, as the pandemic drives more and more hospitals to engage with their patients remotely, the ability to always monitor the performance of your care teams in real-time and develop personalized training regimes to match their needs can be a gamechanger,” asserts Dr. Pilgrim.

Further discussing the core competencies of SCP Health’s solutions, Dr. Pilgrim states, “Our solutions portfolio is powered by a philosophy of embedding staff development and training within clinical processes to create a seamless process where clinicians can learn, deliver care, and receive feedback on their activities simultaneously.” The company’s My SCP solution is a proprietary clinical care module that allows users to access clinical information on patients and enables easy collaboration with fellow physicians on how to best approach a case. In this solution, users are connected via SCP Health’s HIPAA compliant communications portal— My SCP Connect, which facilitates realtime communication among doctors, thereby expanding their knowledge and resource base. Further driving ease-ofaccess, SCP Health has also developed a My SCP mobile app that allows users to store, manage, and collaborate on sensitive patient data in a highly secure environment while tracking their training progress through a built-in My SCP University courses module.

Concurrently, the company provides the My SCP University solution, a proprietary system dedicated to delivering clinical training and offering users a deeper dive into subject matter expertise. According to Dr. Pilgrim, the My SCP University was implemented extensively during COVID as a way to train physicians on the newer ways to engage with their patients and compare their own practices’ performance against the market and peers. “My SCP University provides rapid-cycle feedback to always keep users up to date on their performance and how they stack up individually against the overall care sector and contemporaries in similar healthcare facets,” he explains. With critical information on the sources of inefficiencies within their staff and clinical processes, hospitals can build medical workforces that can fill those gaps and elevate their clinical performance and positive patient outcomes.

With such unmatched capabilities, SCP Health has ignited several success stories since its inception. In one instance, the company assisted a healthcare facility in coping with the skyrocketing patient volumes through the rapid staffing of talented clinicians. Initially, SCP Health was only approached to handle the hospitalized patients by training clinicians in using tech-driven tools to alleviate their strain. Subsequently, as the client recognized the impact of SCP Health’s solutions, the company was tapped to recruit physicians across their organization. During this period, as patient volumes continued to rise, SCP Health started implementing virtual care services to shrink the on-site capacities and allow physicians to cope. Dr. Pilgrim also expands on two strategies: the use of nocturnists and virtual hospitalists (or admissionists). “Nocturnists allowed day shift doctors to get their muchneeded rest and admissionists took away the cumbersome process of onboarding a patient off of a physician’s hands. In this way, we took the patient and the clinician out of the typical four walls of a hospital.”

At the heart of this success is the company’s ability to always deliver on their performance objectives through innovative technology, which in Dr. Pilgrim’s words, ‘We not only use technology to see around corners but also deliver solutions on what’s around them.’ And in today’s everevolving healthcare arena, building a solid foundation via the creation of a well-trained, highly talented medical team is the first step in always being equipped for the next paradigmshifting transition. Looking ahead, SCP Health plans to continue expanding its services’ coverage over the patient care continuum and, therefore, is entering the post-acute care and patientdriven care navigation spaces. The company already has an early version of this solution in development, which currently comprises 24/7 call centers with plans to grow into patient data access for prescriptions, medication delivery, discharge instructions, and more. “Primary and specialty care will always have their rightful place as our core focuses, but we will continue helping hospitals build powerful teams that boost clinical performance using the latest and innovative technologies,” concludes Dr. Pilgrim.